ACAPMA industry learning solutions are exclusive, specially designed, compliance focused courses for the fuel wholesale, transport and retail industry
It is a requirement of Australian safety laws that a business is able to demonstrate that they have trained all workers effectively in the risks, hazards and compliance requirements faced in the workplace.
ACAPMA’s training programs are delivered online, accessible at any time on all devices, and supported by ACAPMA’s in-house training specialists.
The ACAPMA team is constantly reviewing, enhancing and expanding the learning solutions, including working with operators to develop bespoke and customised online and face-to-face courses and materials.
Upon completion of ACAPMA industry training courses and modules you will be issued with an ACAPMA Certificate of Completion.
Fuel Retail Training
In collaboration with regulators, retailers and experts, ACAPMA developed industry leading fuel retail compliance training that delivered frontline staff with practical and engaging training in the compliance and safety elements that are common to all fuel retail sites
After more than a decade as the gold standard in compliance training in the industry, delivered to over 20,000 learners every year, the course has evolved to cater for Frontline Staff and providing dedicated industry specific training for staff in, or striving for management roles.
The FCC has been designed with three tiers providing a clear pathway for development affording the opportunity to recognise, progress and retain strong performers and develop tomorrows leaders.
On completion of the FCC Level 1 – for Frontline Staff participants will have demonstrated an understanding of;
- FCC 1.01 Retail Competition & Consumer Compliance
- FCC 1.02 Tobacco and Restricted Product Compliance
- FCC 1.03 Personal Workplace Safety
- FCC 1.04 Instore Safety & Manual Handling
- FCC 1.05 Managing Customer Aggression
- FCC 1.06 Armed Robbery and Security
- FCC 1.07 Food Safety for Food Handlers
- FCC 1.08 Inspectors Onsite
- FCC 1.09 Forecourt Safety and Safe Fuel Dispensing
- FCC 1.10 Environmental Safety and Wetstock Management
- FCC 1.11 Drive Off and Failure To Pay
- FCC 1.12 Fuel Complaints and Missfills
- FCC 1.13 Fire First Response
On completion of the FCC Level 2 – for Site Managers participants will have demonstrated an understanding of;
- FCC 2.01 Employment Fundamentals
- FCC 2.02 Safety Management Systems
- FCC 2.03 Food Safety Systems
- FCC 2.04 Fuel Site Operations Plans (FSOPs)
- FCC 2.05 Inspectors Onsite
- FCC 2.06 Instore Operations
- FCC 2.07 Fuel Pricing: Competition, Transparency & Customer Aggression
- FCC 2.08 Restricted Products: Compliance, Training, Promotions & Community Concerns
- FCC 2.09 Wetstock Management: Calibration, SIRA, Alarms, Flood, Fire and Damage
- FCC 2.10 Site and Stock Security
- FCC 2.11 Customer Complaints
- FCC 2.12 Privacy
- FCC 2.13 Site Checks, Tasks and Talks
On completion of the FCC Level 3 – for Senior Managers participants will have demonstrated an understanding of;
- FCC 3.01 Setting Expectations for Staff Conduct
- FCC 3.02 Setting Expectations for Manager Responsibility
- FCC 3.03 Establishing Systems of Control and Performance Based Review
- FCC 3.04 Auditing for Compliance to Expectations
- FCC 3.05 Managing for Non Compliance
- FCC 3.06 Positioning for Growth
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Food Safety Training
Food Safety Course for FOOD HANDLERS
Food Standard 3.2.2.A-10 stipulates that All FOOD HANDLERS must have “adequate skills and knowledge in food safety and hygiene to do that activity correctly and keep food safe”.
All Fuel Retail Workers are classified as Food Handlers. Businesses must be able to demonstrate that staff have received appropriate training.
The training of Food Handlers can be delivered in house or through an external party.
While there are accredited Food Handler courses there is no requirement for Food Handlers to have completed an accredited course.
According to Food Standards Australia Food Safety Training for Food Handlers must include; Safe handling of food, Food contamination, Cleaning and Sanitising of food premises and equipment, and personal hygiene.
There is no stipulated timing or frequency of training, however it is recommended that initial training be undertaken as part of induction and that high level refresher training be undertaken annually or in response to food incidents as a best practice measure.
The ACAPMA Fuel Convenience Compliance course addresses safety and compliance for all workers in a fuel retail context from the frontline to the senior managers.
FCC Level 1 for Frontline Staff includes the module; FCC 1.07 Food Safety for Food Handlers. This module is a dedicated food handlers training specifically for the fuel retail context.
This module is delivered as part of induction training, and the key elements are reviewed in the annual refresher course.
For more information on the Food Handler Training requirements see; https://www.foodstandards.gov.au/business/food-safety/fact-sheets/food-handler-training
Food Safety Course for SUPERVISORS
Each food business must have completed a nationally recognised and accredited Food Safety Supervisor course within the last 5 years. The Food Safety Supervisor is responsible for implementing the Food Safety System onsite, instructing staff on safe operations, reviewing records and engaging with inspectors. A Food Safety Supervisor must be able to provide an inspector with food safety records, including temperature checks, training records and copies of their own Supervisor Certificate on request.
The Food Safety Supervisor must be a person who works onsite and is reasonably available to site workers to advise on food safety issues and incidents. Reasonably Available, according to Safe Food Australia, means ‘can be easily contacted (e.g. by phone)’.
The requirement for a Food Safety Supervisor to implement and oversee food safety systems onsite has been a live one in the fuel retail industry for a long time. There have been recent State based changes that have removed the capacity, in some States, for a Food Safety Supervisor to supervise multiple locations, which leads to a need to ensure there is a qualified Food Safety Supervisor for each site.
The ACAPMA/ARA Food Safety Supervisor course is a nationally accredited compliant course that has been contextualised to the fuel retail industry.
FOOD SAFETY SUPERVISORS COURSE
The course is completed primarily online with observation onsite, allowing for efficient recognition of supervisors skills.
This course has been designed to meet the needs of anyone requiring the Food Safety Supervisor qualification, whether you are a seasoned food worker or a new franchisee. Upon completion participants will be issued with the Statement of Attainment SIRRFSA001 – Handle Food Safely in a Retail Environment.
This accredited training has been developed with and is available to ACAPMA and delivered by the Australian Retailers Association – RTO 4049.
*NSW participants receive the required NSW specific certification on completion (additional $30 charge applies for all NSW students)
NPCRS Fuel Contractor Training
The National Petroleum Contractors Recognition Scheme (NPCRS) program provides fuel site operators with confidence that the registered business has committed to all employees who attend site completing the ACAPMA Working on Fuel Sites induction course before commencing work
The NPCRS program provides contractors and those doing works on a fuel site with;
- Access to online training for their staff to ensure adequate induction into working on fuel sites,
- Business level Certificate of Recognition,
- Permission to use the NPCRS Registered Business logo while registered, and
- Listing in the ACAPMA NPCRS Contractor Directory.
The NPCRS program includes customised induction courses depending on the nature of the works;
- General Works – Introduction to Working On a Fuel Site Course
- Fuel Delivery – Delivering Fuel to a Fuel Retail Site Course
- Non-Fuel Delivery – Delivering for a Fuel Retail Site Course
For more information or to apply for the NPCRS Program see – ACAPMA-NPCRS-Info-Pack-Application-Form-2026
To find an NPCRS recognised contractor visit – FIND A CONTRACTOR
NEW ZEALAND Fuel Retail Training
In collaboration with regulators, retailers and experts, ACAPMA developed industry leading fuel retail compliance training that delivered frontline staff with practical and engaging training in the compliance and safety elements that are common to all fuel retail sites
Worksafe NZ highlights the requirement for businesses to appropriately train workers dispensing petrol and diesel and specifically identifies the ACAPMA PCCNZ as an appropriate training course for frontline fuel workers in the New Zealand context.
On completion of the PCCNZ participants will have demonstrated an understanding of;
- Module 1 – Consumer Guarantees and Retail Competition
- Module 2 – Tobacco and Vaping Compliance
- Module 3 – Personal Workplace Safety
- Module 4 – Instore Safety & Manual Handling
- Module 5 – Forecourt Safety and Safe Fuel Dispensing
- Module 6 – Environmental Safety and Wetstock Management
- Module 7 – Fire First Response
- Module 8 – Robbery and Security
- Module 9 – Food Safety for Food Handlers
- Module 10 – LPG Autogas Safety
For more information or to apply for the PCCNZ see; https://acapma.com.au/wp-content/uploads/2025/06/A2526-NZ-Training-PCCNZ-Information-and-Application-Pack.pdf
For more from Worksafe NZ see: https://www.worksafe.govt.nz/topic-and-industry/hazardous-substances/guidance/industry-guidance/service-stations/keeping-your-service-station-compliant-with-the-hazardous-substances-regulations/